Overview

We want you to be satisfied with your Three Axis subscription. This policy outlines how refunds and cancellations are handled for our paid subscription plans.

Subscription Cancellation

• •You may cancel your subscription at any time from your Account page or by contacting us.
• •When you cancel, your subscription remains active until the end of your current billing period. You will not be charged again after cancellation.
• •After the billing period ends, your account will revert to the free tier.

Refund Eligibility

• •First-time subscribers: Full refund available within 7 days of your first payment.
• •Renewal charges: If you forgot to cancel before renewal, contact us within 48 hours of the charge and we will issue a full refund for that billing cycle.
• •Service issues: If you experience significant service disruptions or technical issues that prevent you from using the platform, we will evaluate refund requests on a case-by-case basis.

How to Request a Refund

To request a refund, please contact us with the following information:

• •Your account email address
• •Date of the charge
• •Reason for the refund request (optional, but helps us improve)

Email us at hello@threeaxis.live with the subject line “Refund Request.”

Processing Time

Refund requests are typically reviewed and processed within 3–5 business days. Once approved, the refund will be credited to your original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

Exceptions

Refunds may not be granted in cases of account termination due to violations of our Terms of Service, or for charges older than 30 days (unless required by applicable law).

Accepted Payment Methods

We accept Visa, Mastercard, and American Express. All payments are processed securely through Stripe.

Contact

Questions about our refund policy? Reach out to hello@threeaxis.live and we’ll be happy to help.